The Walled Garden At Mells

Hi Jay
Starting a new business is terrifying at the best of times, particularly in today’s climate (both economic and atmospheric) with lots of scary decisions to make, and more demands for money than opportunities to make it, like one-way financial osmosis. When we decided to bring a wood-fired oven into our garden nursery/café business it was a very short time period between making that decision and installing your oven, ready to work. The few weeks in between were made much easier because of the clear and honest advice we received from you up to and beyond the point of receiving the oven. I was very impressed with the pre-sale session you provided at your workshop, even when, halfway through, it was clear that we
did not have as much cash to spend as maybe some of your other clients. You adjusted your approach but I still felt we were taken as seriously as a potential client with much more money to spend. Secondly, the supporting booklet you provided outlining your trailer-based business model which we received on payment of the deposit proved invaluable in getting us up to speed quickly and without fuss. It is clear, concise and precise throughout and is a brilliant document. Although our model is quite different, nothing in the supporting literature is dogmatic and you are constantly clear that the information you provide is just a model that has worked for you, which left us free to experiment to fit our site and circumstance but still to trust the information in your supporting documents. Despite the

continuing poor summer, the addition of the oven has added exactly the dimension to our business that we hoped for, but didn’t really expect. And that’s with only running it for approximately 17 hours a week (private bookings are picking up well though). It was still a lot of work from receiving the pallets from you. To sum up; the pre-sales session at your workshop, the manual/booklet you provided and the quick and clear response to any subsequent query have been the ‘over and above’ points that raise the level of service that I’d expect of any other supplier. Those points, plus the fact that the oven itself works brilliantly, looks fantastic and, as a tool, is a pleasure to use as any well-made craft tool should be.

Thanks